C Space

APRIL 4, 2019

I was in New York City attending a conference on “social media listening” when a shelter-in-place alert flashed across my phone. In that moment, social media was what I wanted to listen to. On social media, lies compete with truth, and, too often, lies have the advantage. Critical: Listening.

Apparel 58

Apparel Social Media Advertising Hospitality 58

Strativity

JULY 14, 2022

While most grocery categories experienced a temporary bump in online sales at the peak of the pandemic, in 2022 e-commerce in categories such as fresh and frozen foods is continuing the overall decline which begun in early 2020. Some brands are opting instead for the old school way of finding new customers.

Omni-Channel 52

Omni-Channel Consumers Apparel Advertising 52

SurveySparrow

MAY 23, 2021

Augmented reality provides an opportunity to enhance customer experience at the point of pre-sales, sales and post-sales. Use of AR in Pre-sale to enhance customer experience: Pre-sale is the phase when the prospect is yet to become your customer. Make use of AR apps to make shopping for apparel easier.

Self Service 59

Self Service Customer Experience e-support Apparel 59

C3Centricity

APRIL 29, 2020

I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. Offering free returns may work for apparel but not for electronics. According to research conducted by Walker , by the year 2020 customer experience will overtake price and product as the key brand differentiator.

Retail 177

Retail Apparel Transportation Trends 177

Kayako

OCTOBER 13, 2016

The help desk was used to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Please press one for sales. Luckily, this coincided with the rise of live chat and social media. 2000s onwards into interactive and social media.

Customer Service 120

Customer Service Social Media Call Center Self Service 120

SaleMove

JULY 12, 2018

Facebook creates personalized stories for each of their users on their anniversary of using the social media site. Target sends personalized coupons based on customer buying history to increase the likelihood of a future sale. Social Media. We live in the day and age of personalization. They love that team.

Social Media 49

Social Media Sports Apparel Advertising 49

NetBase

JUNE 2, 2020

The resale apparel market has grown 21 times faster than general retail over the past three years. As of April 2020, total U.S. retail sales are down 16.5% As of April 2020, total U.S. retail sales are down 16.5% Global retail ecommerce sales grew by over 20% in 2019 and it’s still expected to reach $4.13

Ecommerce 52

Ecommerce Retail Apparel Trends 52

Helen Dewdney

NOVEMBER 2, 2021

The reality is, that if you ask a sustainable business if being genuinely sustainable really boosts sales or profits, you’ll be told in no uncertain terms that the answer is, no. If we are going to achieve the decarbonisation goals of the Paris Agreement on climate change, there needs to be economic and social transformation.

Fashion 39

Fashion Company Social Media Apparel 39

SurveySparrow

JUNE 20, 2022

For example, an apparel company will create customer service chatbots that answer user questions on their clothing preferences and then recommend products. A chatbot will work just fine on social media, and messaging platforms, while doing a superb job on the website. billion in 2020 to a whopping $102.29 billion in 2026!

Chatbots 52

Chatbots Customer Service How To CRM 52