C3Centricity
DECEMBER 31, 2018
Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). The Revolutionary Marketing Challenge is Not Customer Satisfaction. And customer satisfaction is becoming insufficient to drive growth alone. When I look back at these top ten posts I am proud that most of them are from 2018.
GetFeedback
DECEMBER 21, 2018
Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers. Churn is closely tied to customer satisfaction , and for obvious reasons. Institute of Customer Service ). 50% of customers naturally churn every 5 years.
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West Monroe
JANUARY 29, 2018
Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.
Lithium
JUNE 11, 2019
Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Learn how to identify, define, and measure ROI for customer care.
Lithium
JUNE 11, 2019
Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Learn how to identify, define, and measure ROI for customer care.
Lithium
JUNE 11, 2019
Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. Learn how to identify, define, and measure ROI for customer care.
CX Workout - Ideas Blog
NOVEMBER 3, 2020
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Likelihood to Renew or Continue to Use (LTR/LTU) typically leave you with the same question: “Now what?” In 2018, Gartner suggested that CX is a people problem. Mostly because traditional CX metrics are not actionable.
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