Alliance by IFS

SEPTEMBER 17, 2018

Astea International to Showcase the Newest Version of its Alliance™ Field Service Management and Mobility Platform at the 2018 Smarter Services™ Symposium. CHICAGO, IL (September 17, 2018) — Astea International Inc., © 2018 Astea International Inc. www.astea.com. Service Smart. Enterprise Proven. www.renmarkfinancial.com.

Conference 84

Conference Technology Software Management 84

ReviewTrackers

MAY 11, 2018

It also underlines the need for operators to keep customers’ needs at the forefront in order to build a community of loyal patrons. Where there is great customer satisfaction, there is margin. Here are some stats you need to know about restaurant customer satisfaction. Restaurant Customer Satisfaction.

Customer Satisfaction 93

Customer Satisfaction Guest Experience Trends Tips 93

Comm100

JANUARY 25, 2018

It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy businesses and shareholders. 10% higher customer metrics. 10% higher customer metrics. There’s huge benefits from acting to make sure your employees are happy and engaged. Download Now.

Customer Satisfaction 103

Customer Satisfaction Survey Feedback eBook 103

Interactions

SEPTEMBER 9, 2021

Since 2018 , check-in rates at desks have dropped 25% and the use of airline apps has increased 15%. Learn more about using digital technologies to improve satisfaction and the customer experience with our customer journey mapping resources. .

Customer Satisfaction 62

Customer Satisfaction Company Insurance Customer Journeys 62

CX University

JULY 31, 2018

There is an incredible amount of data corroborating the deep relatedness between customer satisfaction and employee satisfaction. Some of this work focuses specifically on customer-facing employees proving, as reported in Journal of Applied Psychology, that this relationship is indeed reciprocal. Accessed on July 9, 2018.

Employee Engagement 65

Employee Engagement Customer Satisfaction Engagement Culture 65

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.

Contact Center 104

Contact Center Report Customer Journeys Customer Centricity 104

ShepHyken

MARCH 26, 2018

The Psychology of Customer Service: Science-Backed Tips to Increase Customer Satisfaction by Marwan Jamal. All Business) Customer satisfaction matters and can make or break your business. I’ve compiled a list of eight best practices that will improve customer satisfaction. Follow on Twitter: @Hyken.

Airlines 86

Airlines Customer Service Social Media Customer Satisfaction 86

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. Customer success is an ever-changing role and we’ve seen incredible advancements this year in technology, ideas, and processes to help us all elevate customer success.

Trends 74

Trends Customer Success Effort Score ROI 74

ShepHyken

JANUARY 29, 2018

Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018. Its main goal is to bring knowledge to business owners and customer service decision makers.

Customer Service 92

Customer Service Social Media Tips Trends 92

Ann Michaels and Associates

DECEMBER 27, 2018

But reviews carry a lot of clout when it comes to customers and their buying power. If you are a business owner you should know how important reviews are to customer satisfaction as well as earning repeat buyers. Customers are reading reviews. 94% of customers read online reviews (Fan and Fuel, 2016). •

B2B 73

B2B Hotels Consumers Brands 73

SurveySparrow

APRIL 5, 2021

Because customer retention comes from customer satisfaction, it comes from all those memorable experiences that you create for customers to satisfy their association with your brand. Our focus here is not to talk about them but to demystify the process they’re using for their customer service teams.

Customer Satisfaction 52

Customer Satisfaction Customer Service Customer Service Representative Net Promoter Score 52

ShepHyken

MARCH 5, 2018

What’s the Difference Between Customer Satisfaction and Customer Loyalty? HubSpot) Customer satisfaction is a measurement of a customer’s attitude toward a product, a service, or a brand. It’s usually measured by a customer satisfaction survey on a numerical scale. by Jimmy Rodriguez.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

Oracle

JANUARY 16, 2018

With every new year comes new customer experience trends and innovations. On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. These connections will become much stronger in 2018 out of necessity.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

Alliance by IFS

NOVEMBER 27, 2018

The post Field Service Amsterdam 2018 appeared first on Astea. Contact us or request a demo. If you’d like to schedule a private demo or meeting in Amsterdam, stop by our booth and say hello. Otherwise, click here to get in touch.

Meeting 50

Meeting Communication Self Service Management 50

Second to None

FEBRUARY 14, 2018

This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing. So what does the year hold for customer service? As always, companies who provide great customer service have a huge advantage over companies that don’t.

Trends 63

Trends Social Media e-support Chatbots 63

ShepHyken

DECEMBER 10, 2018

Crazy Ideas About Customer Service You Would Like To Try Again by Guy Sheetrit. Business 2 Community) Customer satisfaction is a great way to boost your business and if you have never considered it a priority, it is never too late to begin. I have added my comment about each article and would like to hear what you think too.

Customer Service 91

Customer Service Fashion Customer Satisfaction Customer Service Training 91

Thematic

AUGUST 15, 2018

We’re very excited to be one of the sponsors of the 5 th Annual Digital Customer Experience Strategies Summit on September 18 – 19, 2018, at the Hyatt Regency McCormick Place in Chicago. The event is focused on enhancing customer satisfaction and cementing loyalty through digital channels to unlock growth potential.

Strategy 59

Strategy Customer Experience ROI B2B 59

CSM Magazine

MARCH 6, 2019

A survey of customer experience in the UK’s casual dining restaurants has found that Wagamama leads the way in many key metrics. Market Force Information has revealed that Wagamama has the highest customer satisfaction, the biggest propensity to gain recommendations from diners and the most loyal customers on the high street.

Customer Satisfaction 56

Customer Satisfaction Social Media Wait Times Survey 56

ProProfs Chat

NOVEMBER 17, 2017

As 2017 is coming to an end, here’re 3 customer support trends that promise a better customer support in 2018. Responding faster when customers raise their hands for help does several things for the business. It keeps customer satisfaction up, cuts handling costs, and helps. Take a look. . Mike Wittenstein.

Self Service 111

Self Service Trends Chatbots Omni-Channel 111

CX University

APRIL 12, 2018

March 15, 2018. CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. Andrew Carnegie didn’t need to worry about maintaining above-average customer satisfaction. The CXU Student Brief. Sounds great, doesn’t it?

Course 40

Course Travel Customer Satisfaction Study 40

Lithium

AUGUST 8, 2018

Features the brands who are engaging customers quickly and at the customer’s desired time and place, and how social care teams have reduced service costs and increased customer satisfaction. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. Digital Design Excellence. B2C Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Features the brands who are engaging customers quickly and at the customer’s desired time and place, and how social care teams have reduced service costs and increased customer satisfaction. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. Digital Design Excellence. B2C Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Features the brands who are engaging customers quickly and at the customer’s desired time and place, and how social care teams have reduced service costs and increased customer satisfaction. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP. Digital Design Excellence. B2C Community Innovator.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. Rules and overview of 2018 can be found here.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. Rules and overview of 2018 can be found here.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. Rules and overview of 2018 can be found here.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. Rules and overview of 2018 can be found here.

Meeting 40

Meeting Social Media B2C Conference 40

Alliance by IFS

DECEMBER 10, 2018

Astea recognized for its comprehensive portfolio of user-oriented mobile field service applications that meet the evolving needs of organizations, technicians and customers. HORSHAM, PA (December 10, 2018) — Astea International Inc., © 2018 Astea International Inc. www.astea.com. Service Smart. Enterprise Proven.

Management 83

Management Company Self Service Wireless 83

Alliance by IFS

DECEMBER 10, 2018

Astea recognized for its comprehensive portfolio of user-oriented mobile field service applications that meet the evolving needs of organizations, technicians and customers. HORSHAM, PA (December 10, 2018) — Astea International Inc., © 2018 Astea International Inc. www.astea.com. Service Smart. Enterprise Proven.

Company 62

Company Self Service Wireless Software 62

ShepHyken

FEBRUARY 19, 2018

15 Surprising Customer Experience Statistics and How Training Can Help by Mindflash. Mindflash) The secret is out: 2018 has been declared the “Year of the Customer” — and there is a list of surprising statistics about the customer experience to support this claim. And how to get to that point? “Be

Self Service 81

Self Service Customer Service Social Media Customer Service Training 81

Comm100

MARCH 19, 2018

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. The report for this year showed some startling findings – and one of the biggest is that Customer Satisfaction is falling. Register Now. Debunking key myths about live chat.

How To 100

How To Competitive Advantage Exceptional Customer Service Customer Satisfaction 100

CSM Magazine

NOVEMBER 7, 2018

Findings of the UK customer satisfaction index (UKCSI) earlier this year revealed that the utilities industry found themselves with a customer satisfaction score of 74.4 In this year’s Uswitch Energy Customer Satisfaction Report, a huge gap was identified between the larger suppliers and smaller suppliers.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

ChurnZero

SEPTEMBER 20, 2018

We are proud to announce that ChurnZero has been named a Leader in the Customer Success category by G2 Crowd in their Fall 2018 Gri d ® Report. Products are ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the Grid ®.

Report 45

Report Software Customer Satisfaction Customer Success 45

CSM Magazine

APRIL 18, 2024

Best of all is their ability to communicate and put in place processes and procedures to keep customer satisfaction at 98% and complaints to a very low level.” The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 52

System Management Customer Relationship Management CRM 52

Calabrio

JULY 25, 2019

We announced the second round of award winners at last year’s annual Calabrio Customer Conference (C3), and what an impressive, interesting group that was! 2018 “Integrator” Rackspace connected disparate ticketing systems via Calabrio ONE’s cloud platform, making any needed system adjustments easy to identify and implement.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. This party is for all Lithium customers, employees and VIPs. See you soon at the CX Live 2018!

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. This party is for all Lithium customers, employees and VIPs. See you soon at the CX Live 2018!

Social Media 40

Social Media B2C B2B Metrics 40