C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Travel Social Media Report 52

Answer Dash

MAY 7, 2018

Now, more than ever, optimizing customer experience should be a #1 business priority. Today’s customer expectations are continuously on the rise, and a positive online experience could mean the difference between a conversion and a lost customer. Organisations with a poor omnichannel strategy retain just 33% of customers.

Trends 54

Trends Customer Experience B2C B2B 54

Maru Group

JANUARY 8, 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history. Falling out of love with discounting.

Customer Experience 56

Customer Experience Retail Customers Brands 56

Eptica

JUNE 20, 2018

Date: Wednesday, June 20, 2018 Author: Pascal Gauvrit How AI-based self-service can transform the customer experience. Published on: June 20, 2018. Author: Pascal Gauvrit The internet is now the primary channel for most consumers when it comes to shopping, connecting with friends and families and communicating with brands.

Self Service 58

Self Service Customer Experience Knowledge Base Consumers 58

ERDM

FEBRUARY 12, 2018

Article by Ernan Roman Featured on RetailTouchPoints.com According to the IBM 2017 Customer Experience Index (CEI) Study , “Only 19% of brands offer more than a basic level of personalization of the online experience.” For 2018 they need to trust that customers know what they want.

Fashion 58

Fashion Omni-Channel Consumers Communication 58

Oracle

APRIL 3, 2018

Next week at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. I am responsible for ecommerce as well as marketing and branding of all the physical stores.

Fashion 50

Fashion Retail Data Ecommerce 50

CSM Magazine

NOVEMBER 22, 2023

Well, a glance at some hard numbers illustrates the dramatic transformation of the retail landscape… According to a survey by Adobe Analytics, online sales during Black Friday continue to rise. In 2018, online sales accounted for $6.22 Fast forward to last year, and sales hit a record $9.12

Online Experience 52

Online Experience Retail e-support Groups 52