Kustomer

NOVEMBER 1, 2021

According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. She has also authored two books on customer experience. Have you noticed? Podcasts seem to be everywhere. Experience This!

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Michel Falcon Experience

APRIL 23, 2019

I’m going to share something with you that has helped me be the best customer-centric leader that I can be for my company, team and customers. My partners and I run a business that has 150 employees – people who rely on us to constantly be customer-focused. After all, it stems from the top! CBC Federal Credit Union.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Beyond Philosophy

DECEMBER 5, 2017

. • Commitment to the customers – Commitment to understanding customer needs, and to performing in a manner which provides customers with optimal experiences and relationships, as well as delivering the highest level of product and/or service value. We’ve seen employee surveys where there are no customer-related value elements.

Employee Engagement 68

Employee Engagement Engagement Consulting Culture 68

transcosmos Information Systems

NOVEMBER 6, 2018

In August 2018 , Apple became the first American public company to reach $1 trillion market value. Financial commentators and investors have expected this to happen, seeing that technology share prices ended strong in 2017 and are continually booming this 2018. Lesson #5: Obsessive customer focus.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

SurveySensum

JULY 14, 2020

Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Grade.us

SEPTEMBER 12, 2018

For example, customers who really want a black 2018 Prius Prime can tell Cars.com that. Customers can book an appointment directly from the site. Kelly Blue Book. Kelley Blue Book. Sure, the Kelley Blue Book used to be a literal book , not a website. You can list all your services and prices.

Automotive 23

Automotive Industry How To Video 23

ijgolding

JUNE 25, 2018

Since I published my new book at the end of April , I have intentionally held off adding to my social media content. In fact this post will be the first in June 2018! In 2007 (11 years ago by my calculations), Kirk Kazanjian famously wrote a book about Enterprise Rent a Car. Sounds amazing.

Customer Centricity 192

Customer Centricity Industry Customers Loyalty 192

GetFeedback

JULY 23, 2018

Retail is changing in 2018. Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. Using Customer Journey Mapping to Create an Omni-Channel Experience. booking an appointment with an associate.

Omni-Channel 218

Omni-Channel Customer Journeys Retail e-support 218

Comm100

MARCH 1, 2018

Deloitte recognize that much of the lost contact volume from the telephone will go to live chat or social media. Customers can happily get on with other things, and just wait for the ‘ping’ that indicates they have a response. This increased convenience makes live chat such a priority as it’s incredibly customer-focused.

Contact Center 106

Contact Center e-support Self Service Knowledge Base 106