ShepHyken
JANUARY 30, 2017
Media Post) The digital economy has driven innovation and created new channels and profit centers, but organizations that look at technology to totally displace human interaction are misguided, according to a study. The problem is that it’s tough to make an emotional connection during an online experience. .
C3Centricity
SEPTEMBER 14, 2020
However, with the move of most major supermarket chains to offer online stores too, plus a few successful online-only stores, such as Amazon in the US and Ocado in the U.K. they were reconsidering just how big they could or should grow their online business. This discussion happened just a few years back in 2017.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Joe Rawlinson
AUGUST 9, 2017
The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5 Add Value by Utilizing Technological Innovations. Live chat is another technology you can use to improve customer experience. percent are delivering average service and 39.6
C Space
JUNE 10, 2019
In 2017, Hurricane Harvey kicked off an historically destructive storm season, devastating parts of Texas and ultimately matching Hurricane Katrina as the costliest hurricane to hit the United States. A sociologist, ethnographer, and author, she’s our in-house pathfinder, constantly mapping out ways for brands to innovate and push boundaries.
Thunderhead
JULY 2, 2018
Part of a local movement to foster innovation and economic success, these societies were considered radical – far removed from the received wisdom that profit should be the key force driving financial institutions. And of course, these new online experiences must align with those provided so brilliantly ‘in branch’.
C Space
JULY 27, 2020
million for a 2017 matchup between the St. FX Networks, which has had an experiential presence at the event for seven years, has pivoted planned physical activations to innovative digital offerings for fans stuck at home. No regular-season game had been viewed by that many since 4.7 7, 2011, also on ESPN.
Gainsight
JULY 7, 2021
Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.
Expert insights. Personalized for you.
48 
Let's personalize your content