Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations
Joe Rawlinson
AUGUST 9, 2017
The 2017 IBM Consumer Experience Index (CEI) Study says only 3.4 percent of brands are delivering leading-edge customer experience , while 33.5 Add Value by Utilizing Technological Innovations. Live chat is another technology you can use to improve customer experience. percent are delivering average service and 39.6
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