A Guide to Customer Service in the Customer Experience Era
Interactions
MARCH 20, 2019
The first way you can value your customer’s time is by not making them wait in a queue in order to speak to a representative. I n a 2017 survey, Arise found that nearly two-thirds of respondents were only willing to wait 2 minutes or less before hanging up and that more than 13% said no wait time was acceptable.
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