2017 Customer Focused Customer Service Customer Service Strategies 
ShepHyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. She created an experience for her customer. This is where sales and customer service collide. Here’s the short version. I’ve never lost.”
ShepHyken
JULY 31, 2017
Each week I read a number of customer service and experience articles from various online resources. My Comment: My friends at Customer Gauge have come out with another NPS (Net Promoter Score) post featuring benchmarks from the Tech industry. Great insights from Customer Gauge. Here are my top five picks from last week.
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ShepHyken
SEPTEMBER 18, 2017
Each week I read a number of customer service articles from various online resources. 3 Techniques to Help you Really Understand your Customers by Shay Namdarian. My Comment: I have always believed that the best customer service people have a “hospitality mentality.” Here are my top five picks from last week.
ShepHyken
OCTOBER 23, 2017
Each week I read a number of customer service articles from various online resources. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Customer service expert Chip Bell has come up with a concept he calls “impulse service.”
ShepHyken
SEPTEMBER 28, 2020
Each week I read a number of customer service and customer experience articles from various resources. CX50 2020: Great customer experience starts with company culture by Morag Cuddeford-Jones. Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi.
ShepHyken
JANUARY 9, 2017
Each week I read a number of customer service articles from various online resources. High-Performing Customer Service Teams Use Predictive Analytics by Vala Afshar. Huffington Post) The reality of today’s business landscape is that customers are more connected than ever. Here are my top five picks from last week.
ShepHyken
JANUARY 23, 2017
Each week I read a number of customer service articles from various online resources. Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Driving Revenue With Great Customer Experience by Maxie Schmidt- Subramanian.
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