Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . And that’s where research really yields ROI.

ROI 252

ROI Net Promoter Score NPS Effort Score 252

CX University

APRIL 2, 2024

IBM and Globoforce (2017) note that organizations must pay attention to three vital areas. This scenario reflects broader trends of consumer empowerment, demanding transparency, quality, and fairness, which Dollar General seems to struggle with, amid internal conflict and unclear communications. A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

CSM Magazine

OCTOBER 27, 2022

Today’s consumers expect customer service to be faster and more efficient and contactless payment methods have become the norm. According to UK Finance, cash use has been declining by around 15% each year since 2017, with 2020 representing an acceleration of this decline. Cash is no longer King.

Self Service 52

Self Service Return on Investment e-support System 52

Maru Group

AUGUST 13, 2019

These leading companies are moving away from having a Chief Marketing Officer in an effort to have a more interconnected relationship with the consumer. Coca-Cola did away with the global CMO role in 2017. From the GRBD report ROI of Insights. From the GRBD report ROI of Insights.

Handbook 40

Handbook Marketing ROI Return on Investment 40

ShepHyken

DECEMBER 12, 2016

Creating Moments of Wow Predictions for 2017 and Beyond by TeleTech. These are just a few of the ways consumers describe interactions they consider to be “Moments o f Wow” with their favorite brands. Social media ROI, loyalty and the customer experience by Chris Teso. TeleTech) Memorable. Surprising.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ERDM

JANUARY 22, 2019

Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). Millennial and Generation Z consumers have unprecedented high expectation levels when it comes to CX. SEVEN CRITICAL POINTS FOR ENGAGEMENT Consumers often experience frustration when interacting with brands.

Customer Experience 53

Customer Experience Video Sales ROI 53

ERDM

JANUARY 22, 2019

Traditionally, marketers put customers into one of two buckets: business-to-business (B2B) or business-to-consumer (B2C). Millennial and Generation Z consumers have unprecedented high expectation levels when it comes to CX. SEVEN CRITICAL POINTS FOR ENGAGEMENT Consumers often experience frustration when interacting with brands.

Customer Experience 49

Customer Experience Video Sales ROI 49