Vonage
JULY 22, 2016
Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.
NICE inContact
JULY 25, 2019
According to Deloitte Research (2016), employees value culture and growth almost twice as much as they value compensation and benefits. Challenges can consistently be given through gamification tools. Implement tactics to keep them engaged, and they will keep your customers happy and your bottom line growing.
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SmartKarrot
DECEMBER 10, 2020
SaaS gamification is one such technique that has helped businesses up to a vast extent in this context. With so little time to spare, it has become a challenge for the brands to engage their customers. Companies have been experimenting with many methods to engage customers effectively. What is SaaS gamification?
Verint
FEBRUARY 10, 2016
Everyone is looking for a competitive advantage in 2016. While a good bit of the discussion focuses on the customer experience—and it should—providing tools for success to the people who speak daily with your customers should be front and center as well.
Natalie Petouhof
FEBRUARY 28, 2016
In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . Why Is It Important to Balance Cost, Quality and Customer Service? What Does Gamification Have To Do With Performance? DrNatalie Petouhoff, VP and Principal Analyst, Constellation Research.
Tricia Morris
OCTOBER 19, 2015
Conference attendees landed some terrific takeaways including these five related to the Summit’s new customer service track: 1. The report finds that CRM buyers are budgeting for 2016 now, and projected 2016 CRM spend will be up 22% over 2015. of customers will first visit a company’s website to resolve their issues.
Verint
AUGUST 17, 2017
At the end of 2016, I conducted 20 interviews with customer service professionals who were members of the National Association of Call Centers (NACC). The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement.
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