What’s the State of Social Customer Care in 2016?
BlueOcean
JULY 5, 2016
If the call to customer care is a dreaded and distasteful last resort, how do we adapt and improve the experience? With social networks evolving at a breakneck pace, that leads us to the question at the root of this post: what is the state of social customer care in 2016 and beyond? The evidence is overwhelming.
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