Alida
SEPTEMBER 22, 2016
Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Look forward to reading his book!
Eptica
JANUARY 20, 2016
Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Published on: January 20, 2016. 4 Connected devices will trigger service requests Gartner’s IT predictions for 2016 focus extensively on the rise of the Internet of Things and the growth of personal digital assistants.
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BlueOcean
JUNE 21, 2016
What languages do you currently support? List out which technologies you are bringing to the table (especially your CRM or CTI platform) and be specific in how you’d like the vendor to integrate with those technologies. Describe your telephony platform and your integration capabilities for our CRM/CTI systems. Client Service.
Magellan Solutions
MAY 3, 2022
The common services utilized by companies under this industry are customer support and tech support. In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. Currently, Vodafone already has some of its support calls redirected to two call centers in the Philippines and one in India.
ChurnZero
FEBRUARY 7, 2020
A hybrid of soft and hard skills is a must with top skills including SaaS, Salesforce, CRM, Account Management, and Customer Retention. The subscription e-commerce market has grown by more than 100 percent a year over the past five years. Top hiring cities include SF, NY, Boston, Chicago, D.C. Harmonize high-tech and human touch.
NobelBiz
JUNE 29, 2021
In 2020, 86 percent of customer support personnel will be more discriminating and have significantly greater expectations than in 2019. Connected technologies can help you centralize your consumer data: A customer relationship management (CRM) system gives you a central database to manage your customers.
Magellan Solutions
MAY 6, 2020
The common services utilized by companies under this industry are customer support and tech support. In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. Currently, Vodafone already has some of its support calls redirected to two call centers in the Philippines and one in India.
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