Comm100
JUNE 30, 2016
Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”
Beyond Philosophy
MARCH 16, 2015
My concern is the focus on improving the Customer Experience is in danger of heading the same way as Customer Relationship Management (CRM), into failure if it’s not careful. Of course I know what the Customer Experience is about!”. Customers deserve better. Please click here to learn more.
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Experience Investigators by 360Connext
NOVEMBER 20, 2014
At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.
Win the Customer
APRIL 6, 2017
Customer relationship management software has become an essential sales tool for businesses. percent from 2014 to 2015, from $23.4 The global CRM market grew 12.3 billion to $26.3 billion , Gartner reported. By 2020, the market is expected to be worth $48.4
Method:CRM
JUNE 18, 2015
This year at Scaling New Heights we’re offering introductory and intermediate training of Method:CRM, sharing our new nonprofit donor management app, Method:Donor, as well as hosting a session to share the custom apps created by Method Partners on Method’s platform. Method:Personalization 2 (Customization & Actions).
Clicktools
AUGUST 16, 2017
Technology in the digital transformation has changed every aspect of business—especially how we communicate with customers. Today’s customer relationship management (CRM) platforms have taken the guessing out of that process. Oh, and of course, higher sales. On the customer side, the answer is equally compelling.
Fox Metrics
FEBRUARY 10, 2019
Though it produces results, of course not to be compared to the others mentioned above, it does not quite attract customers that much. This is largely because customers tend to feel that they are being manipulated to consume the contents because it flashes before them first.
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