BlueOcean

JUNE 22, 2022

Digging deeper and wider into a vendor’s tech strategy will enable you to ask the right questions and find the best long-term partner who can leverage technology to deliver exceptional customer service. Learn about some of our own contact center tech offerings here —or simply reach out to schedule a conversation today.

Contact Center 156

Contact Center Technology Tourism Exceptional Customer Service 156

Kustomer

OCTOBER 19, 2023

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

Customer Service 59

Customer Service Airlines Exceptional Customer Service Social Media 59

Win the Customer

FEBRUARY 7, 2015

The 2014 Global Customer Service Barometer by American Express found that 74% of Americans spent more money with companies that had previously provided them exceptional customer service. No matter how much time and effort you […].

Customer Service 52

Customer Service Exceptional Customer Service Call Center Survey 52

CSM Magazine

NOVEMBER 3, 2020

In a highly competitive marketplace, where exceptional customer service is essential, Get Living has added a unique feedback functionality to Evie, its immersive in-home tenant bot. For more ideas and inspiration on how to drive better customer engagement, visit www.ebi.ai. Established in 2014, EBI.AI

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

Team HGS

FEBRUARY 6, 2018

Instant communication will become the standard for exceptional customer service in 2018. In fact, 8 in 10 Americans (81%) report that businesses are meeting or exceeding their service expectations, compared to 67% in 2014. Digital seems to be the driver of this improved experience, as more than six in 10 U.S.

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

Customers That Stick

OCTOBER 13, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 35: September 2014. Thoughts on the Customer: Fewer Choices, More Happiness. Why Are Emotional Connections the Key to Exceptional Customer Service?

Call Center 119

Call Center Tips Exceptional Customer Service Training 119

Lumoa

JUNE 14, 2023

As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014. Doing so will uncover where customer experience falters and reveals potential areas for improvement, empowering you to take your product to the next level. What do they have in common?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208