Contact Center Technology in Your RFP: You’re Asking the Wrong Question
BlueOcean
JUNE 22, 2022
Read on to unpack our recommendations as an outsourcer supporting some of the world’s best brands in verticals from SaaS to travel and tourism. So, what should you ask when you’re addressing contact center technology in your RFP? Technical Resiliency. RFP Question: Describe your technical infrastructure relative to the remote work model.
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