Lumoa
JUNE 14, 2023
As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014. Doing so will uncover where customer experience falters and reveals potential areas for improvement, empowering you to take your product to the next level. What do they have in common?
transcosmos Information Systems
SEPTEMBER 10, 2015
Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.
transcosmos Information Systems
SEPTEMBER 10, 2015
Exceptional customer service is one of the key factors to business success. In fact, a study shows that providing a bad customer service experience causes US companies a loss of an estimated $41 billion per year. Providing great customer service though is something that must extend to your social media channels.
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