Lumoa

MAY 19, 2020

In 2014, Peter Kriss of the Harvard Business Review reported that happy customers spend up to 140% more than those who had a negative experience. Perhaps you might consider hiring more customer service representatives before investing in CRM software or a multi-channel servicing strategy. Define the opportunity. Analyze alternatives.

How To 259

How To Multi-Channel Return on Investment Strategy 259

Alliance by IFS

OCTOBER 8, 2015

Mobile field service management solutions can provide a wide variety of features and benefits for service organizations, from time/material tracking and scheduling/ dispatching, to contract management, navigation, and reporting and analytics. Clearly identify and define your business goals. Identify potential barriers to adoption.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

CSM Practice

FEBRUARY 24, 2020

In 2014, Irit founded CSM Practice , an international consulting firm providing strategy and technology services. Irit is known for her unique experience and expertise in launching customer success programs at scale based on best practices, automated playbooks, and client data analytics.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

Natalie Petouhof

FEBRUARY 11, 2016

What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” Vanderhook said, “We’ve seen return on investment improve by a factor of 10 or 20.” So what does Time plan to do with Myspace (Viant)?

Data 40

Data Advertising Social Media Return on Investment 40

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. Prior to joining YouTube in February 2014, Wojcicki was senior vice president of advertising and commerce at Google, where she oversaw the design and engineering of AdWords, AdSense, DoubleClick and Google Analytics.

Culture 40

Culture Company Competitive Advantage Conference 40

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Additionally, 43 industry leading organizations earned 2014 Confirmit ACE Awards. Clarabridge.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySparrow

SEPTEMBER 21, 2020

Here we’ve tried to shed light on how you can use online surveys for high return on investment. By the end of the article you’ll learn how to gain lifetime leads with high ROI, that too without investing huge sums of money or time. High return on investment is often directly proportional to blooming your business.

ROI 45

ROI Survey Return on Investment Social Media 45