Experience Matters

JANUARY 20, 2015

Activision demonstrates its commitment to creating great game player experiences in a multitude of ways, such as emphasizing the use of player feedback to identify improvement opportunities. If you enjoyed this report, check out Lessons in CX Excellence, 2014 and Lessons in CX Excellence, 2013. EMC Corporation.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

AWS Machine Learning

FEBRUARY 5, 2025

There is consistent customer feedback that AI assistants are the most useful when users can interface with them within the productivity tools they already use on a daily basis, to avoid switching applications and context. For Slack, we are collecting user feedback, as shown in the preceding screenshot of the UI.

Multi-Channel 70

Multi-Channel Analytics Data System 70

Comm100

AUGUST 24, 2016

It allows a company to respond to suggestions, question, and overall feedback in real-time, all of which seems ideal for customer service applications. Despite these advantages, social media is not the preferred method of contacting a company for customer service, and in fact, has been on the decline in preference since its peak in 2013.

Customer Service 120

Customer Service Social Media Customer Service Representative Multi-Channel 120

CSM Magazine

JULY 19, 2023

Recent feedback from staff reveals how having a 12-month forward view of schedules is ‘brilliant’. Our true-cloud technology is designed to tackle the major challenges that contact centres face today including the rising demand for multi-channel service and hybrid working models.

Self Service 52

Self Service Multi-Channel Social Media Resources 52

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Magellan Solutions

AUGUST 18, 2021

How about the information shared by clients, the customer feedback, and the requested schedule appointments? It is much easier to pay someone else to pick up the phone than have your employees multi-task to do it. Client interaction takes place across multiple platforms in a multi channel contact center.

Omni-Channel 52

Omni-Channel Multi-Channel Call Center Contact Center 52

NobelBiz

OCTOBER 30, 2020

In Walker’s 2013 “The Future of B-to-B Customer Experience” study, the consulting firm predicted that as early as 2020, the key elements of brand differentiation will not be the price or the product, but rather the customer experience. Get Customers Feedback What people want to know is that their needs are understood and addressed.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52