Improve Your Brand Image by… Losing Subscribers!?
Experience Investigators by 360Connext
APRIL 30, 2015
We know this technique as the peak-end rule , which not only helps retain customers after things go awry, but often has the power to forge stronger loyalty from an otherwise bad experience. Letting customers call the shots. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Like, hold up!
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