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The Importance of Employee Loyalty in the Workplace

InMoment XI

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction.

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K.I.S.S (Keeping it Simple Stupid)

CloudCherry

Among his noteworthy HBR articles are “Reinventing Customer Service” (November-December 2018), “Kick-Ass Customer Service” (January-February 2017), “Dismantling the Sales Machine” (November 2013), “The End of Solution Sales” (July-August 2012) and “Stop Trying to Delight Your Customers” (July-August 2010).

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How to Improve Customer Centricity in Hospitality

C3Centricity

Brands that have a high following and loyalty, have found a way to consistently engage their fans and keep them coming back. Loyalty is never really Won. This also means that loyalty is much less long-term than in the past and lifetime value is now measured in months or a few years, rather than in decades.

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Loyalty Programs!?! We Don’t Need No Stinkin’ Loyalty Programs!!!

Beyond Philosophy

Without fear of (much) argument, it’s a fair statement that all companies want, and try to generate and achieve, optimum loyalty from their customer base. Customer loyalty programs are especially popular among retailers. The company has long claimed that a loyalty program isn’t needed because their prices are so low.

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Why Agent Coaching is the Key to Customer Loyalty

Heart of the Customer

According to a 2013 study by the Center for Leadership Development and Research […]. The post Why Agent Coaching is the Key to Customer Loyalty appeared first on Heart of the Customer. But it’s not just athletes. Former CEO Brad Anderson used multiple coaches as he drove Best Buy to new heights.

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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

In such cases, it may become necessary to escalate the issue to a human agent, which can impact customer trust, satisfaction, and loyalty. By providing a human touch, you can help build and foster transparency and loyalty within customers which digital solutions are unable to do.

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Allegiance Wins Temkin Group CX Vendor Excellence Award – CEO’s Take

InMoment XI

I’m thrilled that Allegiance is a 2013 Temkin Group Customer Experience Vendor Excellence Award Winner! Congratulations to my Allegiance colleagues and all of the other firms recognized as finalists – including our strategic partners at Ipsos Loyalty and Waypoint Group.

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