BlueOcean
OCTOBER 23, 2023
(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. How long have you been delivering AI solutions as part of your contact center services?
NICE inContact
JANUARY 24, 2018
So many companies are enjoying the benefits of having moved their contact centers to the cloud over the past few years. Often companies started with a small deployment in one department and gradually grew that implementation to encompass all the contact center applications in the business. So, what comes next?
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Stella Connect
MAY 4, 2017
This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Bancorp Fund Services contact center.
Magellan Solutions
SEPTEMBER 27, 2021
Invoca, a call intelligence service, published a research in 2016 that found that 65 percent of the 50 million calls they studied had customers preferring to contact a business rather than dealing with online web forms, web chat, and email. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.
Magellan Solutions
FEBRUARY 2, 2022
However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. With the rise of such malpractices in the country, their BPO industry has lost call center businesses to the Philippines over the years. A Brief History of the Call Center Industry in the Philippines.
Eptica
JULY 27, 2016
Date: Wednesday, July 27, 2016 Is customer service investment actually delivering? Published on: July 27, 2016. Previously it seemed to almost pride itself on customer service that deliberately annoyed travellers, but changed tack after multiple profit warnings in 2013. The result? Share this page on: Tweet.
Magellan Solutions
AUGUST 14, 2021
Based on the Willis Towers Watson’s 2015-2016 Global 50 Remuneration Planning Report, the low cost of labor in the Philippines makes them a more attractive alternative investment location, compared to other countries. Partner with the Top Contact Center Services Philippines. Salary per year ($). Philippines.
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