2011 Consumers ROI Survey 
Comm100
NOVEMBER 13, 2022
In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . Chatbot ROI Calculator – Find out how much money your team could save with an AI Chatbot .
inQuba
SEPTEMBER 6, 2022
Gartner , in their report ‘2022 Gartner CEO and Senior Business Executive Survey’*, has reported that ‘ Customer Acquisition, Retention and Engagement’ are the top (18% selection) combined focus area for CEOs and executive teams in 2022. To give you a sense, that has increased from 10% in 2011. That’s an amazing ROI.
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Comm100
MARCH 27, 2023
In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. Better still, students are overwhelmingly open to using bots.
Comm100
NOVEMBER 13, 2022
While offering just phone or email support was once accepted, consumers today expect far more. Today’s consumers are no longer satisfied with organizations offering just one or two customer service channels. 67% of consumers used social media for service-related needs in 2020, and this is growing.
Storyminers
JULY 6, 2020
Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. Hilary George-Parkin.
PeopleMetrics
JANUARY 28, 2021
I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. I take a survey, and then at the time, my only thinking of it was, "this goes into a void and then I don't know what happens with it." Ripal, you joined right around 2011. Now it's 2021 - 10 years later.
Storyminers
JULY 6, 2020
Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. Hilary George-Parkin.
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