2009 Customer Service Customers Wait Times 
Interactions
JULY 22, 2021
On top of all of this, it has created countless customer experience challenges which many organizations have been unable to meet. A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. Let AI empower your customers.
Comm100
FEBRUARY 1, 2023
85% of Gen Z (those 25 and under) prefer chat or automated interactions for customer service over phone calls. Gen Z have grown up with same-day deliveries for just about anything imaginable, meaning that service expectations are extremely high. One study found that 73.4% One study found that 73.4%
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retently
MARCH 23, 2023
You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.
CSM Magazine
NOVEMBER 27, 2020
The assembled experts reported that, at the end of March 2020, they had between 15% and 50% of contact centre colleagues working from home and that this had caused particular challenges for customer service colleagues working overseas. Waiting times. Can Tech Keep Customers Close While Colleagues Work Remotely?
Helpware
JULY 14, 2017
Show Off Your Customer Service Team. If your customer service received great ratings from customers, don’t just hide in some backpages. Take the last 20 or so customer reviews and make it the focus of attention on your customer service page. So go public with your customer support team.
Alida
APRIL 5, 2017
Long after the Affordable Care Act spurred a shift from fee-for-service to value-based , patient-centric care, many health care providers are still at a loss. Enter: The kings of customer-centric service, interaction and engagement—retail brands. What exactly does “patient-centric” care mean?
transcosmos Information Systems
NOVEMBER 6, 2018
But perhaps, there’s one factor that is more important and has contributed most to the success of Apple and Amazon—both understand and take into consideration the needs of their customers first. Also: 4 Customer-Oriented CEOs and What We Can Learn from Them. Apple: Tech Meets 5-Star Hotel Service. Reset internal clocks.
Expert insights. Personalized for you.
62 
Let's personalize your content