ShepHyken
SEPTEMBER 29, 2023
He writes about how employee engagement and customer experience can enhance business performance. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.
CX University
SEPTEMBER 18, 2018
There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too. My question is, “How do we know which best practices will most benefit our employee engagement initiatives?
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Experience Matters
DECEMBER 22, 2014
Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. But Hall is so committed to the culture, fan experience, and community items that he told me that the organization was cutting baseball payroll this year instead of cutting those other items.
CX University
APRIL 2, 2024
Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. And when they are so engaged, they experience “Flow.” Environment: Characterized by trust and supportive relationships.
Alida
DECEMBER 15, 2016
Between 2009 and 2013, annual hospital deals have increased 14 percent. When health systems merge, however, there’s a high risk of culture mismatch, putting undue stress on your employees. To foster cultural integration and a smoother transition, leaders must communicate and engage frequently with managers and employees.
Retently
JULY 28, 2023
Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?
ClearAction
FEBRUARY 7, 2016
Building a Customer-Centric Culture. Employee Engagement in Superior Customer Experience Build a Sustainable Strategy for Customer Experience Management. Culture of Trust for Customer Experience Management BKM: Kimpton, Cisco. 4 Building Blocks for a Customer-Centric Culture article. Employee Engagement.
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