transcosmos Information Systems

FEBRUARY 13, 2018

Lafley was the CEO of multinational consumer goods company, Procter & Gamble , from 2000 to 2009 and from 2013 to 2015. Lafley cared so much for P&G customers that he wanted P&G products to build on their personal lives and experiences. Alan George “A.G.” That’s what really matters.” – Elon Musk.

Customer Care 84

Customer Care Policies Customer Centricity Customers 84

CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 But despite these extra agents and the enormous investment – the crushing truth is that usually there is still a massive amount of friction… and not just for the customer. That’s better than the pre-recession high of $4.4 trillion spent in 2007.

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52

C3Centricity

JULY 30, 2018

However, in recent years, there has been a lot of talk about the importance of employees, some even suggesting that they are more important than customers! I discussed this in detail in a post a couple of months ago, called ” Customers Care About Products & Value, Not Employees.

Strategy 120

Strategy Marketing How To Customer Centricity 120

Win the Customer

NOVEMBER 14, 2016

These days, there are multiple digital channels for customers to choose from; everything from email, live chat and of course, social media. Thanks to increasing connectivity, your customers can now voice their frustrations to everyone on social media. Let your customers rave.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Other people think that dealing with individual customer escalations is largely a waste of time and that managers should be focusing on management issues. Policy creation, personnel management, interviewing, etc. This is a valid point as well.

Policies 40

Policies Exercises Travel Customer Service 40

CX Journey

JANUARY 11, 2018

Today’s savvy consumers have a variety of options when it comes to engaging with your brand. From desktop and laptop computers to tablets and smartphones and even brick and mortar stores, the customer journey is more complicated than ever. Customers get better experiences, while businesses acquire and retain more customers.

Omni-Channel 145

Omni-Channel Communication Social Media Hotels 145

Comm100

NOVEMBER 13, 2022

A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. While offering just phone or email support was once accepted, consumers today expect far more. The best omnichannel customer service.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226