Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. To learn more about Inbenta’s powerful customer service tool, join Inbenta for a webinar scheduled for 9 AM ET, Wednesday, February 14.

Interaction 52

Interaction Banking ROI Policies 52

ClearAction

JULY 20, 2023

Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. Tech providers’ Customer Success teams strive to keep us engaged in a variety of meetings, messaging, webinars, etc. Cater communication and features according to these.

Technology 62

Technology Customer Success Consulting ROI 62

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Effort Score 40

Effort Score Measurement Analysis Social Media 40

SurveySparrow

DECEMBER 11, 2020

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. In contrast, McDonald’s sales decreased by 28%. One such product is Kindle.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Hero Digital

OCTOBER 9, 2019

On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. The interviewer must be trained in recognizing the significance of certain microinteractions and nuances in communication, and have the wherewithal to go off script with the situation calls for it. Why empathy matters: an anecdote.

Healthcare 40

Healthcare Study Training Exercises 40

Comm100

MARCH 27, 2023

Multilanguage support also allows chatbots to communicate in the student’s language of choice, allowing them to easily handle international requests in other time zones. Ocelot Headquartered: Boulder, Colorado Founded: 2003 Ocelot provides an AI communications and student engagement platform focused on enrollment and retention.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. Phone and email is becoming increasingly difficult to scale, so we have to find more innovative ways to communicate with restaurants as our portfolio grows. How do you keep on learning about Customer Success?

Customer Success 71

Customer Success Metrics Customers Feedback 71