ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

Metrics 72

Metrics Company Survey Self Service 72

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Effort Score 40

Effort Score Measurement Analysis Social Media 40

SurveySparrow

DECEMBER 11, 2020

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. In contrast, McDonald’s sales decreased by 28%. One such product is Kindle.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Hero Digital

OCTOBER 9, 2019

On January 15, 2009, soon after takeoff, Flight 1549 struck a flock of geese and lost all engine power. — For more, watch our recorded HCIC Backstage Pass Webinar on designing for empathy in healthcare. Put simply, sympathy accommodates; empathy empowers. Why empathy matters: an anecdote.

Healthcare 40

Healthcare Study Training Exercises 40

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. • Register For Our Upcoming Webinar. If your competitor is smart, they’ll have a great Customer Success team who will get them set up with the product the same day the bill goes through. New reader? Feel free to submit them on this page.

Customer Success 48

Customer Success Measurement Metrics Customer Satisfaction 48

Comm100

MARCH 27, 2023

For more instructions on how you can build a Comm100 chatbot, read this blog: How to Build a Chatbot in 8 Steps Without Coding To get a more comprehensive look at building a higher education chatbot, register for our on-demand webinar, How to Build a Higher Education Admissions Chatbot that Doesn’t Suck.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Amity

FEBRUARY 8, 2018

Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. This is cheesy but, I read every single post on the Amity blog , I try and sign up for all the webinars and if I can’t attend live then I listen to recordings. How do you keep on learning about Customer Success?

Customer Success 71

Customer Success Metrics Customers Feedback 71

Wired and Dangerous

MAY 19, 2021

The drop-down list contains credit card issuers that have submitted credit card agreements as required under Section 204 of the Credit Card Accountability Responsibility and Disclosure Act of 2009 (the CARD Act). The next component is the listing of all services being offered in the consulting agreement.

Government 91

Government Consulting Training e-support 91

Qualtrics

JULY 15, 2019

Learn more about creating Mobile CX in our webinar. Zappos, former online shoe merchant, and current online apparel provider was purchased by Amazon in 2009 for $1.2 They understand that wherever you meet their brand, they need to make an impression and provide the same customer experience that drives loyalty on other channels.

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37

Grade.us

JUNE 2, 2020

The GatherUp crew provides monthly webinars to onboard, teach, and support regularly.). They pivoted in 2009, shifting their focus to lead generation via a pay-per-call business model. Features are released rapidly; this can be difficult for customers to keep up with if they don't have onboarding (The good news?

Software 47

Software Management Net Promoter Score Multi-Channel 47