ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. Only then can you relate to how the two affect each other. Employee engagement refers to the emotional commitment and dedication that employees have towards their company or organization.

Employee Engagement 136

Employee Engagement Engagement Strategy Effort Score 136

CX University

APRIL 2, 2024

Delivering the employee value proposition hinges on how effectively an organization communicates and acts. Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. A Challenge to CX Strategies?

Strategy 52

Strategy Financial Leadership Apparel 52

C3Centricity

JULY 2, 2016

They need to be clear and consistently represented in all your communications. According to Wikipedia , a brand is: “a set of marketing and communications methods that help to distinguish a company from competition and create a lasting impression in the minds of customers.” Why we Buy Brands. SOURCE: Wikipedia.

Brands 159

Brands Marketing Advertising Measurement 159

ShepHyken

JULY 11, 2022

Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. The beginning of the article references Asian companies. In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009. That’s marketing and CX.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

Service Untitled

OCTOBER 25, 2010

Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty?

CRM 44

CRM Social Media Customer Relationship Management Customer relationships 44

Service Untitled

NOVEMBER 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Escalations and You Douglas November 06, 2009 Behind the Scenes , Customer Service 1 Comment Many customer service managers (especially in small to mid-size businesses) spend quite a bit of time handling something I always refer to as “escalations&#.

Policies 40

Policies Exercises Travel Customer Service 40

Service Untitled

JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes.

Exercises 40

Exercises CRM Consulting Feedback 40