GetFeedback

OCTOBER 21, 2019

So although the customer experience has repeatedly proven to be critical to every company’s success, improving it remains a major challenge. In response, many organizations have begun rolling out a new function called customer experience management (CXM). What is customer experience management?

Customer Experience Management 199

Customer Experience Management Strategy Customer Experience Management 199

ImprintCX Articles

MARCH 5, 2024

The auto industry has navigated this terrain for over a decade, with customers armed with VIN (vehicle identification numbers) costs, ready to assert their advantage. The traditional salesperson role is to navigate the sales process from the manufacturer’s perspective, leveraging knowledge and pricing arbitrage.

Self Service 52

Self Service Sales Social Media Travel 52

Daniel Group

SEPTEMBER 23, 2021

What were management key objectives for getting into CX and getting this program going back then? So, for some context, I joined Holt in 2008, January of 2008. And there are a lot of customers that make up a little bit of the revenue. We had assigned sales personnel that were assigned to their accounts.

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

BirdEye

JULY 7, 2023

With this tool, you can quickly and accurately respond to customer service questions, even if it’s at midnight. It has the capability to answer frequently asked questions as well as offer product and service suggestions to drive sales. These fashion suggestions increase sales and cement customer loyalty.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

Avaya

JANUARY 24, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

Financial 46

Financial Government Banking Policies 46

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Learnings from Europe. The more PPE, the merrier.

Retail 71

Retail Consumers Social Media Government 71

Service Untitled

DECEMBER 27, 2010

Paul Stockford, president of Saddletree Research, an organization that gauges industry change trends, notes that the changes of customer experience management will continue an upward movement in social channels. Interestingly enough, the social trends since 2008 have grown exponentially.

Social Media 42

Social Media Trends Customer Experience Contact Center 42