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Bridging Silos for Collaboration and CX Success: Rule 9

CX University

separate CRM platforms for sales and support teams) Slower innovation due to risk aversion and bureaucratic roadblocks These interconnected issues stall modernization efforts and result in reputational damage, lost revenue, and failed business strategies.

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The CX Pro's Guide to Recession-Proofing Your Career (And Your Company)

DCX

Think back to 2008. Lock In Your Value: Stay tight with revenue and sales teams : The closer you are to revenue, the more indispensable you become. questions Keep an eye on these trends. Share them. When leadership catches on, you’ll already be ahead of the game. What Dashboards Miss Not everything important fits on a chart.

Company 52
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The importance of customer culture – an interview with Chris Brown

ijgolding

Although I was studying accounting and finance at the time, I started out in sales and marketing. After a while, my role developed more down the sales route, looking after relationships with retailers. In 2008, when the tool was being developed, we were very early to market with a concept along these lines. What happened next?

Culture 264
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And the Customers Tweeted Happily Ever After

Storyminers

When your frontline employees really understand this, then act to deliver a buying experience and not just another sale, and practice aligning with customers’ desired emotional outcomes every day in every store, you will have all the word-of-mouth advertising you could ever hope for. Data for Kroger’s revenue per square foot is from 2008.

Retail 264
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More evidence that customer experience is about emotions

Customer Bliss

There’s been tons of research on the connection between emotions and customer experience/marketing, including this work from Northwestern in 2008. .” This certainly makes sense to me. There’s the revenue tie. I’m not arguing that you should focus less on execution.

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The Top 4 Customer Experience Challenges and How to Overcome Them

GetFeedback

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Similarly, instead of just focusing on the customer’s interactions with support, CX covers how they interact with marketing, sales, and any other customer-facing aspects of your company.

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How to Turn NPS Detractors Into Promoters

Lumoa

Detractors Bring Your Sales & Profits Down PwC research shows that 1 in 3 customers leave a brand due to a bad experience. And nothing brings this point home more than what happened in 2008. Here are a few reasons why detractors are not good for your business. When you put the customer first like this, people talk.

NPS 195