ijgolding

MAY 20, 2015

The company was named ninth on Business Week’s top 25 companies customer service list in 2007. It was therefore no surprise that when I myself became a customer of my local Enterprise branch in Chester, North West England, I was very pleased with the Customer Journey I experienced. You guessed it – they did.

Net Promoter Score 120

Net Promoter Score How To Effort Score Lifetime Customer 120

Grade.us

AUGUST 21, 2018

Email was a simple way to attract customer attention consistently. In 2007 Slate predicted the death of email. Adobe's email consumer survey found that young people (18 - 34) were obsessed with email. It's sticky with consumers and professionals overall. What's worse, consumer adoption is surprisingly low.

Marketing 55

Marketing e-support Consumers Feedback 55

Beyond Philosophy

MARCH 3, 2016

In turn, relationship quality links and contributes to the perception of satisfaction and trust, creating business outcomes of customer retention and advocacy. Twenty years ago, the word of mouth impact on decision-making was just beginning to emerge. Simply, word-of-mouth gets business decision-makers to buy, and continue buying.

Consulting 60

Consulting Loyalty Advertising Analysis 60

Education Services Group

FEBRUARY 26, 2019

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. Your job will be to assess their adoption profile before the renewal phase comes along, comparing them to past consumers to see if their adoption has progressed enough to make them likely to renew.

Customers 40

Customers Case Study Customer Success ROI 40

Education Services Group

FEBRUARY 25, 2019

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. Your job will be to assess their adoption profile before the renewal phase comes along, comparing them to past consumers to see if their adoption has progressed enough to make them likely to renew.

Case Study 40

Case Study Customers Customer Success Study 40

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. Hilary George-Parkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics. Hilary George-Parkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Retently

SEPTEMBER 17, 2018

Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry. And consumers notice that.

NPS 113

NPS Net Promoter Score Loyalty Omni-Channel 113

ijgolding

MARCH 7, 2016

We the UK consumer can choose to take our business elsewhere. In 2008, Woolworths left a huge hole in high streets all over Britain – it had completely failed to remain relevant to the consumer and ceased to be a viable business. The catastrophe here is that it is the NPower employee who has to suffer the consequences.

Case Study 120

Case Study Financial Retail Social Media 120

Beyond Philosophy

JUNE 4, 2015

From Products to Customers to the Human Spirit, noted marketing scholar Philip Kotler recognized that the new model for organizations was to treat customers not as mere consumers but as the complex, multi-dimensional human beings that they are. Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySensum

SEPTEMBER 8, 2023

They found that on average, a consumer is valued at $210 to Dell. Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. NPS increases customer loyalty: According to the 2017 Temkin research , promoters are 4.2

NPS 52

NPS ROI Social Media Effort Score 52

Comm100

OCTOBER 17, 2017

If a brand does end up actually responding, it’s usually after letting the user hang for an average of 10 hours , even though most consumers consider under 4 hours reasonable. By practicing effective social media customer service, you will be able to connect with your customers, and show them that their voices matter.

Social Media 127

Social Media Customer Service Customer Care Feedback 127