2007 Consumers CRM Survey 
Comm100
NOVEMBER 13, 2022
In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . This meant a shift away from efficiency metrics towards agent wellbeing.
Hello Customer
AUGUST 24, 2020
The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. In the past, we used long surveys, but we were not getting out of it what we needed. That used to be very time-consuming in the past. They serve 1.8 Asking the right questions across the customer journey. “In
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hello Customer
AUGUST 24, 2020
The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. In the past, we used long surveys, but we were not getting out of it what we needed. That used to be very time-consuming in the past. They serve 1.8 Asking the right questions across the customer journey. “In
Beyond Philosophy
OCTOBER 15, 2015
Consumers say Customer Service is important to them when choosing a brand and forming loyalty with it. consumers said they have stopped doing business with companies that blow it with Customer service. State of Multichannel Customer Service Report published by Parature and Microsoft Dynamics CRM, it’s not a moment too soon.
Storyminers
JULY 6, 2020
Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.
Comm100
FEBRUARY 6, 2018
Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Industry-Leading CRM. SalesForce.
Storyminers
JULY 6, 2020
Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.
Expert insights. Personalized for you.
181 
Let's personalize your content