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Health care mergers and acquisitions: Why patients and employees should come first

Alida

In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. Unfortunately, compared to other industries, health care lags in employee engagement. Compared to other industries, health care lags in employee engagement. More notably, deals are also getting larger.

Airlines 138
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CX Success Stories – HOLT CAT

Daniel Group

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. I think you guys started in 2007. ” But when you got into that long tail of customers that maybe we didn’t know so well, we had no way of gauging what that feedback was.

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How Fast-Growing ezCater Minimizes Agent Attrition in the Contact Center

Stella Connect

Contact center attrition is one of the biggest challenges brands face. The continuous cycle of hiring and onboarding new agents and ramping them up to full productivity can cost a customer service organization roughly $10,000-$15,000 per employee. High-turnover teams can’t coalesce around the brand’s mission, and it shows.

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3 ways AI will help you break through in the Experience Economy

Qualtrics

Organizations are judged by the experiences they deliver across the 4 core pillars of business – customer, product, employee, and brand. X-­data comes from things like customer feedback, Net Promoter Score, product reviews, brand preference, and employee engagement. Book a Demo. [1] 1] [link]. [2]

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How Fast-Growing ezCater Minimizes Agent Attrition in the Contact Center

Stella Connect

Contact center attrition is one of the biggest challenges brands face. The continuous cycle of hiring and onboarding new agents and ramping them up to full productivity can cost a customer service organization roughly $10,000-$15,000 per employee. High-turnover teams can’t coalesce around the brand’s mission, and it shows.

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The CX Champions Who Deserve More Than Just A Prize- Feb ‘19

CloudCherry

The CX Champion Contest was all about nominating the best CX superheroes who go above and beyond their limits to surprise the customer and make them feel happy about the brand or business. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Check out his profile: [link].

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The CX Champions Who Deserve More Than Just A Prize- Feb ‘19

CloudCherry

The CX Champion Contest was all about nominating the best CX superheroes who go above and beyond their limits to surprise the customer and make them feel happy about the brand or business. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Check out his profile: [link] .