GetFeedback
APRIL 3, 2019
YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. I’m responsible for many of the reports and analytics our team uses for team performance, contact trends, and forecasting staff and contact volume. So all of these can be reported against one another. YETI has a cool history.
GetFeedback
JANUARY 12, 2020
Just fixing everything reported by customers is not necessarily the best way to proceed. Should you fix all reported issues? . Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum.
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Daniel Group
AUGUST 19, 2020
These things can improve CX in the short-term , but a culture “tweak” is what is needed to make further improvements. Following is a story of what one client did to link Continuous Improvement (CI) efforts with their CX program and how the linkage has made a difference. Net Promoter Score? Is it Working?
Beyond Philosophy
MARCH 19, 2015
They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% between January and February, 2015 (to 32.9%) and that this new level was the highest engagement rate reported in the past three years.
Magellan Solutions
FEBRUARY 2, 2022
With such relentless efforts, the industry’s projected total income range would reach $29.09 2006 : The BPO industry started to witness a 46% annual growth. 2013 : In this year, around 900,000 Filipinos were reported working full-time in the industry. billion by 2022. 2005 : The Philippine BPO industry contributed 2.4%
Beyond Philosophy
DECEMBER 20, 2017
Despite much evidence that points to this link, many organizations continue to keep the two areas separate in their efforts. A major 2012 collaborative secondary research effort, Engage for Success, by the University of Bath School of Management and Marks and Spencer in the U.K.
ClearAction
OCTOBER 16, 2019
A recent Wall Street Journal article reports: “James Dimon and Warren Buffett are urging companies to consider ending the practice of providing quarterly earnings guidance, arguing that it encourages an ‘unhealthy focus’ on short-term profits at the expense of long-term growth and economic strength.” Maximizing profit for investors (i.e.
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