Customer Bliss

JANUARY 17, 2019

As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed.

Connections 190

Connections Company How To Chief Customer Officer 190

Beyond Philosophy

JANUARY 16, 2018

Also recommended were a) more proactive, catalytic behavior by CX pros and b) forming closer ties with HR, to help build more customer-centric focus among these three groups. If customer-centric culture-building and customer-focused initiatives were the only end goals, perhaps these approaches would be sufficient.

Culture 83

Culture Company Customer Centricity Travel 83

Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!

Social Media 198

Social Media Customer Centricity Case Study Loyalty 198

Service Untitled

OCTOBER 12, 2010

The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense. Meet the needs and calm the angry customer. How do we then make it more interesting and applicable?

Customer Service Representative 41

Customer Service Representative Course Customer Service Training Training 41

InMoment XI

SEPTEMBER 20, 2022

Much like customer satisfaction, employee satisfaction is largely attitudinal and tactical. As a result, it only marginally impacts customer experience and downstream behavior. In 2006, The Conference Board published “Employee Engagement: A Review of Current Research and Its Implications.”

Customer Experience 260

Customer Experience Employee Engagement Culture Conference 260

Service Untitled

APRIL 5, 2010

How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the. Jet Blue flies high with customer service perks Just check Terminal 5 at New York JFK airport for. You can follow any responses to this entry through the RSS 2.0

Customer Service 41

Customer Service Exceptional Customer Service Exercises Retail 41

Service Untitled

SEPTEMBER 17, 2010

Also, customers complained most items were more expensive than other competing stores. What Brookes is doing isn’t new, but he seems to be taking a more methodical approach and expects a five to ten percent growth for 2011 notwithstanding of course interest rates, unemployment, and the value of the Aussie dollar.

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42