Customer Bliss

JANUARY 17, 2019

As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed.

Connections 190

Connections Company How To Chief Customer Officer 190

Service Untitled

OCTOBER 12, 2010

The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense. Meet the needs and calm the angry customer. How do we then make it more interesting and applicable?

Customer Service Representative 41

Customer Service Representative Course Customer Service Training Training 41

Service Untitled

APRIL 5, 2010

How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the. Jet Blue flies high with customer service perks Just check Terminal 5 at New York JFK airport for. You can follow any responses to this entry through the RSS 2.0

Customer Service 41

Customer Service Exceptional Customer Service Exercises Retail 41

Service Untitled

SEPTEMBER 17, 2010

Also, customers complained most items were more expensive than other competing stores. What Brookes is doing isn’t new, but he seems to be taking a more methodical approach and expects a five to ten percent growth for 2011 notwithstanding of course interest rates, unemployment, and the value of the Aussie dollar.

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42

Service Untitled

APRIL 7, 2010

And of course Spirit hadn’t refunded the cost of the tickets. When I pointed out that the incoming flight was shown on the arrivals board I was told by a Spirit employee that the board was wrong. The cancellation cost me around $ 4,000.00 ($ 2,000 on a new flight and $2,000 for the reimbusrment that never happen).

Airlines 41

Airlines Travel Policies Customer Satisfaction 41

Service Untitled

MARCH 26, 2010

Service Untitled The blog about customer service and the customer service experience. Everyone has a customer they want to satisfy and therefore the focus has to address needs, expectations, and behaviors. With current customers, is the company producing the products they want?

Customer Focused 42

Customer Focused Training Groups Customer Retention 42