2006 Course Culture Customer Focused 
Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” If customer-centric culture-building and customer-focused initiatives were the only end goals, perhaps these approaches would be sufficient.
Customer Bliss
JANUARY 17, 2019
As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed.
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Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!
InMoment XI
SEPTEMBER 20, 2022
Much like customer satisfaction, employee satisfaction is largely attitudinal and tactical. How aligned they are with the company’s overall business goals and culture. As a result, it only marginally impacts customer experience and downstream behavior. in both hard- and soft-cost terms.
Service Untitled
OCTOBER 12, 2010
The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense. Meet the needs and calm the angry customer. How do we then make it more interesting and applicable?
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. Also, customers complained most items were more expensive than other competing stores. Customer focus customizes Rite Aid services Competition among pharmacy retailers and the need to create more.
Service Untitled
APRIL 5, 2010
How not to give customer service and lose business We’ve seen a lot of businesses failing. Of course, the. Jet Blue flies high with customer service perks Just check Terminal 5 at New York JFK airport for. You can follow any responses to this entry through the RSS 2.0
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