C Space

JULY 24, 2020

The Brand Move Roundup – July 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Sports Advertising Transportation 52

NetBase

NOVEMBER 9, 2018

We can all agree sabotage is bad – and no brand wants to find themselves at the center of a crisis. This is Crisis Management 101: “protect customers first, brand second and shareholder interest third.” Even if you do everything right, you might find your brand stuck in a bit of a. Not every brand fares so well.

Social Media 45

Social Media e-support Consumers Brands 45

Optimove

NOVEMBER 14, 2019

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

LiveChat

APRIL 3, 2017

Build what your customers are telling you they want. However, by listening to their customers and seeing how they reacted to previous experiments with free “Super Saver Shipping,” they determined that fast, reliable shipping would become a necessary core component of the business in order to successfully compete with in-store retailers.

e-support 51

e-support Retail Customer Service Representative Innovation 51

BirdEye

JULY 27, 2023

Your customer base begins to demand a more subtle approach, fearing that an intruder may recognize the light bulb as a camera and smash it. This will give your customers more options to choose from and increase sales since you are now able to meet different customer needs. Both companies supported the sale.

Retail 52

Retail Government Strategy Examples 52

Comm100

NOVEMBER 13, 2022

How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. The state of customer service.

Tools 181

Tools Customer Service Tips Omni-Channel 181

SurveySparrow

FEBRUARY 23, 2024

Source: Jotform Jotform was founded by Aytekin Tank in 2006. Whether you aim to gather customer feedback, streamline event registration, or conduct intricate surveys, Jotform provides the platform to bring your vision to life. Customization The intuitive interface lets you create customer fields quickly. G2 Rating: 4.7/5

Comparison 52

Comparison e-support Survey CRM 52