Michelli Experience
JULY 27, 2016
I have been involved with Starbucks since 2004, beginning with initial research I conducted for my first of two books about them (The Starbucks Experience). In addition to partner engagement, leadership is also targeting customer experience enhancements driven by process changes and technology deployment.
Kristina Evey
JUNE 13, 2018
Understand that your staff will have to FEEL, EXPERIENCE, and BELIEVE this culture for them to accurately execute the desired experience to your customers. The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. How is the engagement between leaders and staff, staff and customers?
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CX Journey
MARCH 8, 2016
Image courtesy of Unsplash How does your employee experience rate relative to other companies? Would your employees consider the company a great place to work? As an employee, do you feel your employer cares about you and adheres to these tenets of a great workplace and a great experience? Why does that matter?
CX Journey
DECEMBER 11, 2018
These books are not customer experience books per se - but the outcomes of implementing what you learn in them will certainly lead to better experiences for employees and for customers. I believe the latest edition was updated in 2004. Let's dive in.
BirdEye
MAY 19, 2023
You need reliable data and information to make the best business decisions, especially when it comes to your customers. Today’s companies are making great use of customer data science and earning twice as much. Feedback loops are the key to collecting customer data and transforming it into actionable insights. Here’s an example.
Clicktools
JANUARY 6, 2017
What does this year have in store in the world of feedback, customer service, and customer experience? Your customers born between 1982 and 2004 is now about 25% of the total population. They care if you’re a good organization that serves its employees and customers thoughtfully.
Feedbackly
SEPTEMBER 26, 2018
Customer experience is a term that has been added to the public lexicon steadily over the past 15 years, and is more quickly becoming a staple for new and established companies looking for ways to gain a competitive advantage in their respective markets. Popularity of Customer Experience. For good reason too.
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