Episode 2 – The Impact of Your Corporate Core Values on the Customer Experience - Transforming the Customer Experience
JUNE 13, 2018
Understand that your staff will have to FEEL, EXPERIENCE, and BELIEVE this culture for them to accurately execute the desired experience to your customers. The sum of attitudes, customs, and beliefs that distinguishes one group of people from another. Corporate culture is rooted in an organization’s goals, strategies, structure, and approaches to labor, customers, investors, and the greater community. How is the engagement between leaders and staff, staff and customers?