Retently

JULY 28, 2023

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. Therefore, building emotional connections with today’s modern consumer is critical!

Marketing 147

Marketing Hospitality Hotels Consumers 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. She has served clients as an independent consulting partner since 2004. He regularly contributes topical posts on digital media and consumer experience for sites like brandwatch.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. She has served clients as an independent consulting partner since 2004. He regularly contributes topical posts on digital media and consumer experience for sites like brandwatch.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization. CX survey questions. CX survey triggers.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Magellan Solutions

MARCH 4, 2020

In a recent survey conducted in the USA, 85% of American companies that outsource to India deploy their non-core business processes. Complainants stressed that AMEX violated the Right to Financial Privacy Act and Consumer Protection Act. Language and cultural rifts between U.S. bank also had its retail business in India.

Company 64

Company e-support Call Center Government 64

CX Workout - Ideas Blog

DECEMBER 22, 2020

Back in the early spring of 2020, Decooda conducted a series of surveys focused on people’s experiences during the COVID-19 pandemic. Each of the surveys posed three “Imaginative Questions” to 500 US respondents. While typical survey open ends yield 12 to 15 words, Decooda’s Imaginative Questions average about 50 words.

NPS 52

NPS Financial Survey Effort Score 52