Kustomer

NOVEMBER 1, 2021

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. In 2000, the concept of attaching sound and video files in RSS feeds was first proposed. Discover an energized, connected community offering inspired solutions from around the globe.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Qualtrics

OCTOBER 11, 2019

By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. Google Chat) and email, while other people may prefer sharing through phone calls or video conferences. Download Ebook.

Culture 26

Culture Communication Multi-Channel Feedback 26

CSM Magazine

APRIL 5, 2018

If you are a contact centre, it is time for you to move more of your team to video based live engagement. Customers who feel emotionally connected to businesses buy more products, use more services, provide vocal support, and pay more attention to company advice. Video chat consistently gives you 90+% NPS and CSAT ratings.

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

Russel Lolacher

JUNE 27, 2022

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. Connect with Eric on his platforms: Eric’s Website. Youtube Channel.

Culture 52

Culture Employee Experience Multi-Channel Course 52

SmartKarrot

JANUARY 25, 2022

Launched in 2004, Campaign Monitor is an email marketing platform catering to businesses of different sizes. Culture Amp. Founded in 2010, Culture Amp is an employee experience management platform. Culture Amp’s subscription plans are based on the number of users. It is a globally patented video virtualization technology.

Company 10

Company Innovation Self Service Culture 10

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeff helps clients develop customer-focused cultures.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeff helps clients develop customer-focused cultures.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130