Beyond Philosophy

DECEMBER 20, 2019

When I founded Beyond Philosophy back in 2002, no one was talking about Customer Experience. It is reasonable to expect for the time, energy, and resources to show a return on investment, whether in customer loyalty, customer retention, or even just cold hard cash. So, will we? The post What is Important in 2020?

Return on Investment 127

Return on Investment Customer Retention Loyalty Consulting 127

Beyond Philosophy

FEBRUARY 5, 2019

So, I told them, starting my marketing efforts with my first book, Building Great Customer Experiences (Palgrave Macmillan, 2002). If you aren’t getting your customers an outstanding return on investment (ROI), then why should they hire you? Then I began conference speaking. Have an original idea. Check out this episode!

Consulting 110

Consulting Financial How To Return on Investment 110

Beyond Philosophy

FEBRUARY 5, 2019

So, I told them, starting my marketing efforts with my first book, Building Great Customer Experiences (Palgrave Macmillan, 2002). If you aren’t getting your customers an outstanding return on investment (ROI), then why should they hire you? Then I began conference speaking. Have an original idea.

Consulting 60

Consulting Financial How To Return on Investment 60

GlowTouch

NOVEMBER 6, 2020

Support and service matter because brand loyalty is being eroded, and the experience is becoming more important than whatever the client is selling. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. It’s About the Experience.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

DECEMBER 10, 2020

Understanding trends helps companies to get ahead and to create the conditions that engender user loyalty. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. A certified Woman-Owned Business and six-time Inc.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

OCTOBER 15, 2020

Employees appreciate companies who invest in their career development; such programs are good examples of how loyalty works as a two-way street. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Significant Cost Savings.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

DECEMBER 4, 2020

All these benefits build employee loyalty and lead to better work culture. Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Some customer support companies provide additional support to employees such as free or subsidized housing, free transport, meal vouchers. How Much for Your Services?

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52