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The Best Customer Experience, Data and Design Books of 2022

eglobalis

The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy. The post The Best Customer Experience, Data and Design Books of 2022 appeared first on Eglobalis.

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What is Important in 2020?

Beyond Philosophy

When I founded Beyond Philosophy back in 2002, no one was talking about Customer Experience. It is reasonable to expect for the time, energy, and resources to show a return on investment, whether in customer loyalty, customer retention, or even just cold hard cash. So, will we? The post What is Important in 2020?

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Secrets Revealed: This is How You Get Growth!

Beyond Philosophy

Since 2002, Beyond Philosophy has focused on growth driven by an improved Customer Experience. To find out more about how your organization’s marketing can improve customer loyalty and retention, contact us at www.beyondphilosophy.com. To subscribe to The Intuitive Customer and never miss a podcast, please click here.

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The BPO Blueprint: An Inside Look at Magellan Solutions’ Journey to the Top

Magellan Solutions

When we started in 2002, many of our small and medium-sized clients struggled to articulate exactly what they required or how to benchmark success beyond vague notions of “doing a good job.” Excellent client retention and loyalty are the most accurate markers of success.

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Is Any Attention Good Attention?

Beyond Philosophy

We started back in 2002, when nobody knew who we were, or, frankly, what a Customer Experience was. To find out more about how your organization’s marketing can improve customer loyalty and retention, contact us at www.beyondphilosophy.com. To subscribe to The Intuitive Customer and never miss a podcast, please click here.

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UK Scores Fall Whilst U.S. Rise – What’s The Problem?

Beyond Philosophy

These six areas drive brand advocacy and loyalty, the gold-standard for any company measuring CX performance. I founded Beyond Philosophy in the UK back in 2002. Putting customers at the center of everything you do is essential to providing the Customer Experience that fosters brand advocacy and loyalty. Time and Effort.

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Walked Right into That One: How Location Technologies Revolutionize Customer Engagement

Optimove

Loyalty programs : Geofencing can be used to reward customers who frequently visit specific locations. Customer Loyalty Programs: An NFC tag could be placed at the entrance of a store; when the customer taps their phone to the tag, they are automatically enrolled in the store’s loyalty program.