Remove 2002 Remove Customers Remove Return on Investment Remove Strategy
article thumbnail

Customer Service Trends for 2021

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Service today is a crucial point of differentiation.

Trends 52
article thumbnail

Customer Support Trends in the SaaS Industry

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Support Trends in the SaaS Industry. Companies in this space are influencing their own success, and customer service is among the key components. The Value of Customer Support in SaaS.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Wow, What a Year! What is Our Personal and Business Learning for The Year

Beyond Philosophy

Customer satisfaction is at the worst point it has been for 15 years. People want positive experiences, so it’s up to businesses that want them as customers to provide them. Customer experience is declining as a driver of change. . Back when I started Beyond Philosophy, Customer Experience was not a thing yet.

article thumbnail

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want. Fewer Phone Calls.

article thumbnail

GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September

GlowTouch

The “Strategic Procurement Opportunity Conference” takes place September 10-12 and offers targeted networking and collaborative strategy sessions. GlowTouch has deep expertise in customer care and technical support. With 17 years of experience, we have mastered the art of chat and email support. Find us online at glowtouch.com.

article thumbnail

5 Key Customer Support Trends for 2020 and Beyond

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. Even so, business owners and executives are keeping an eye on the future of customer support solutions. Less Phone Time, More Live Chat. There are good reasons for these changes.

Trends 52
article thumbnail

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction. In the world of customer support, there’s a more specific dilemma that organizations must grapple with: Should we outsource our chat support, or not?