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GlowTouch a 2021 Global Outsourcing 100 Company

GlowTouch

” The distinguished top 100 list recognizes BPOs who achieve greatness in four areas: 1) customer references, 2) awards and certifications, 3) programs for innovation, and 4) programs for Corporate Social Responsibility (CSR). Founded in 2002, its 2,100+ employees deliver operational excellence with high-touch engagement.

Company 98
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Shorter timelines, evolving strategies: Four key trends in regulatory approvals of new medicines

Clarivate

A new study by the Centre for Innovation in Regulatory Science (CIRS) has shown that the approval times of major global regulatory agencies have reduced and converged over the last decade, though there are still differences between them. This suggests that work sharing is helping to bring medicines to patients quicker.

Trends 98
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What a Customer First Strategy Is (And what it’s not!)

C3Centricity

Several key leadership qualities were found, including being ruthlessly customer-centric, data-driven, innovative, collaborative and agile. OK, so I’m not talking about the 2002 Minority Report. A recent article by Toby McKenna on AdAge spoke of the “Three resolutions for data-driven marketers in 2018.”

Strategy 189
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How We Reinvented Our Own CX

Storyminers

Since our founding as a customer experience design consultancy in 2002, StoryMiners has helped over 500 clients on 700+ projects in over 20 countries (and in 4 languages). Q1 revenues and the 2018 sales pipeline are higher than last year. How We Reinvented Our Own CX. Is it working?

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GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas

GlowTouch

This is where customer contact professionals come to innovate and sharpen best practices for enhancing the customer experience,” said Vidya Ravichandran, GlowTouch President and Founder. The Wheel of Giving was also on hand at previous industry trade shows, including CCW Nashville, ICMI Contact Center Demo Las Vegas, and CCW 2018.

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How to Perform an Effective Performance Review

SurveySparrow

This was in 2002, during his tenure as the drugmaker’s head of global human resources. The other is to embrace “catchups”—as The Guardian championed in 2018. Whatever approach you want to take—no matter how innovative or traditional—remember what the goal of the performance review is. The future of performance reviews.

How To 52
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7 Reasons Why a CSR Program is Important to Your Business

GlowTouch

It is an innovative business model that holds companies accountable for improving society, the environment, employees, and customers. The 2018 Cone/Porter Novelli Purpose Study found that 88% of Americans prefer to do business with companies with a purpose. A company that truly cares tends to have a leg-up on its competitors.