PeopleMetrics
AUGUST 7, 2019
For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). 2016) that provides compelling ROI evidence that CX matters, including the ability to charge a higher price when you deliver a better customer experience. Look inside at CLV to determine ROI.
PeopleMetrics
OCTOBER 3, 2019
The CX story you tell executives must reinforce the program’s ROI. If this step is not taken, ROI will be more difficult to prove in the future, and the program will become little more than a data collection exercise. Sean has over 20 years of experience helping companies measure and improve the customer experience.
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PeopleMetrics
FEBRUARY 21, 2018
Customers will not be happy, they won't come back, and you won't get the ROI from your Voice of Customer program. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. More #CXSecrets. As CEO, he guides the company’s vision and strategy.
PeopleMetrics
MAY 24, 2018
These easy-to-use best practices provide CX leaders with the tools needed to build exemplary Voice of Customer programs that deliver ROI, turning customer feedback into gold. Sean has over 20 years of experience helping companies measure and improve the customer experience. Bruce Temkin , Managing Partner, Temkin Group.
SurveySparrow
MARCH 10, 2020
The marketing automation tool, Pardot , allows the sales and marketing teams to collaborate effectively in order to find leads, close more deals and procure a high ROI. Mailchimp, since its launch in 2001, continues to impress its large clientele with its seamless integrations and excellent features. Pricing: Starts at $9.99.
PeopleMetrics
MARCH 4, 2020
Closing the loop arguably drives the greatest ROI with VoC programs. Resolving Issues = ROI. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Sean has over 20 years of experience helping companies measure and improve the customer experience.
Customer Interactions
JULY 17, 2014
The date September 11, 2001 is not only a day that lives in infamy, it represents the high water mark for the corporate security industry. How do you measure the cost of the loss of critical Intellectual property or damage to reputation? They issued mandates to rebuild or dramatically enhance their security organizations.
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