TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

Management 41

Management Automotive Leadership Effort Score 41

SurveySparrow

DECEMBER 4, 2020

Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.” It is an online survey tool that has extremely powerful capabilities of capturing feedback and experience signals whenever customers are interacting.

Comparison 52

Comparison Survey Net Promoter Score Tools 52

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. I realized that a desk job was not for me and that I wanted to interact more with people. We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65

SmartKarrot

JANUARY 18, 2022

It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. The USP of the company is personalized video content – leveraging video content for interactions helps businesses increase their sales. Paperflite. Capillary Technologies.

Company 11

Company e-support Customer Journeys CRM 11

Grade.us

FEBRUARY 17, 2020

I’ve been doing sales calls since 2001. They wanted to have top-talent, so they felt it’s worth the effort. If you’re above that score, that’s going to help you. These little positive interactions are worth so much to companies, and they don’t realize it. What do you do? I believe 4.0

Social Media 30

Social Media Management Industry Strategy 30

PeopleMetrics

MAY 4, 2020

We’ve had clients ask us if closing the loop with unhappy customers is worth the effort. Did their NPS score rise? If it was resolved, you can figure out the impact of that extra interaction with the customer and whether it improved the relationship. That leads to a more customer-centric culture! Does Closing the Loop Pay?

Management 78

Management CEM Hotels Customer Centricity 78