PeopleMetrics

MAY 4, 2020

We’ve had clients ask us if closing the loop with unhappy customers is worth the effort. Did their NPS score rise? If it was resolved, you can figure out the impact of that extra interaction with the customer and whether it improved the relationship. That leads to a more customer-centric culture! Does Closing the Loop Pay?

Management 78

Management CEM Hotels Customer Centricity 78

TechSee

JANUARY 25, 2023

Just one negative interaction with a technician can spoil a company’s reputation, so field service management must continuously find ways to meet growing expectations for quicker resolutions, shorter arrival times, and better overall customer experiences. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

Management 41

Management Automotive Leadership Effort Score 41

SurveySparrow

DECEMBER 4, 2020

Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.” It is an online survey tool that has extremely powerful capabilities of capturing feedback and experience signals whenever customers are interacting.

Comparison 52

Comparison Survey Net Promoter Score Tools 52

SmartKarrot

JANUARY 18, 2022

It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. The services offered by CloudCherry include customer journey map , text analytics, integrations, predictive analytics, dashboards, actionable insights, and more. Paperflite.

Company 11

Company e-support Customer Journeys CRM 11